How Our Refill Process Works

Our Sustainable Refill Program

Refilling your Chix and Wix candle container is a simple, eco-friendly, and cost-effective way to enjoy your favorite fragrance again and again. Our refill program helps reduce waste while allowing you to keep using the beautiful vessels you love.


Important Notes

  • To preserve the integrity of your container, refills are limited to two times per vessel
  • Vintage vessels may have different refill limitations based on their condition


REFILL CANDLE

Step 1: Prepare Your Empty Vessel

  • Allow your candle to burn completely or leave as is with remaining wax
  • Do NOT attempt to clean your vessel - we'll handle all cleaning professionally
  • Simply ensure your vessel is intact and one of our refillable containers

Step 2: Choose Your Refill Method

For Loudoun County Residents:

  • Local Meet-up: We can arrange to meet locally in Loudoun County
  • Local Events: Bring your container to any of our pop-up events around Loudoun County


For Customers Outside Loudoun County:

  • Mail-in Option: Ship your empty vessel to Chix and Wix (recommended for non-local customers)
  • Package your vessel securely with plenty of bubble wrap or other protective material
  • Ship to: Chix and Wix, 17114 Greenwood Drive, Round Hill, VA 20141
  • Include your name with the package
  • We'll use your address information from checkout for return shipping
  • Meet Halfway: For customers in nearby counties, we may be able to arrange a meeting point (contact us to discuss options)

Step 3: Select Your Fragrance

  • Choose from any of our signature scents
  • Try something new or stick with your favorite

Step 4: Pricing

Cost: $1.50 per ounce based on your container size

Fragrance: Select your preferred fragrance during checkout

Shipping: For mail-in refills, you'll be able to select your preferred return shipping method at checkout

Payment: Complete your payment online during checkout

Step 5: Enjoy Your Refilled Candle!

  • We'll thoroughly clean your container, add a fresh wick, and hand-pour your chosen fragrance
  • Your refreshed candle will be ready for pickup or shipped back within 5-7 business days
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